Sajjad Hossain

Customer Service Representative @Hamilton City Council

Hamilton, NZ

1) Deliver an excellent customer experience and maintain a welcoming, inviting environment so customers feel listened to and informed.2) Respond to customer enquiries appropriately and consistently, supporting customer centricity.3) Deliver customer sales for Learn to Swim and Fitness and Wellbeing within the sales process, with a willingness to go above and beyond to create a positive experience.4) Escalate potential issues or incidents in a timely manner and in line with customer standards.5) Maintain Council record keeping to a high standard in line with best practice, and adhere to the privacy policy.6) Demonstrate teamwork, support colleagues and use initiative to ensure success.7) Actively participate in and comply with all health and safety activities, policies and practices, including Civil Defence.8) Apply a continuous improvement and business improvement lens, always asking whether there is a better way to do this.9) Bring the organisation’s vision, mission, purpose and values to life in daily behaviour.10) Role context for clarity: reports to Customer Service Delivery Lead Aquatics, with no direct reports, delegation or budget.

The University of Waikato

Master of Engineering - MEng, Mechanical Engineering

The University of Bolton

Bachelor of Engineering - BE, Mechanical Engineering

Indian School, RAK

High School Diploma, Engineering Science