Sharlotte Briscoe
Customer Success Manager (Enterprise Accounts) @Insites
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WORK HISTORY
Customer Success Manager (Enterprise Accounts) @Insites
Derby, GB
Own a portfolio of 30+ enterprise clients, managing £250k+ in ARR and driving retention, expansion, and measurable ROI by embedding Insites into sales workflows and improving sales team performance- Own renewal strategy and forecasting across enterprise accounts, reinforcing ROI and securing long-term retention- Drive expansion by identifying growth opportunities across teams, markets, and use cases- Partner with sales and leadership to align Insites with revenue targets, and sales performance- Embed Insites into day-to-day sales activity, increasing adoption within prospecting and live deal cycles- Lead onboarding and enablement programmes that accelerate time-to-value and establish consistent rep usage- Build and execute strategic account plans aligned to client growth objectives and commercial outcomes- Proactively manage account health, mitigating churn risk and stabilising at-risk accounts- Create high-impact sales enablement content (copy, video, voice) to improve rep confidence and consistency- Contribute to and shape internal frameworks for onboarding, retention, and scalable customer success delivery
SKILLS
ABOUT SHARLOTTE BRISCOE
I’m a Customer Success Manager working with enterprise clients, responsible for protecting and growing £252k in ARR by driving retention, expansion, and measurable customer outcomes.My role goes beyond relationship management - I focus on embedding solutions into the way sales teams actually work, helping clients improve performance, increase adoption, and see clear ROI.I partner closely with sales, marketing and leadership teams to align customer success with revenue goals, identifying opportunities to expand accounts while proactively managing risk and retention.Alongside managing my own portfolio, I contribute to the wider success function by mentoring team members, sharing best practices, and helping shape scalable approaches to onboarding, retention, and customer growth.I care about making customer success feel human, practical, and genuinely valuable - not just another function that checks in, but one that actively moves the needle.
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