John Monaghan

About John Monaghan

I am a VP/Sr Level Vendor Manager and Servicer Oversight Director who strategically directs all aspects of vendor management and oversight, sub-servicer oversight, and 4th party vendor oversight. In overseeing vendor relationships and sub-servicers from end-to-end at all risk tier levels, I ensure the right solutions for the business in the proper place and time. I deliver tangible results, making sure the company is shielded from risk, and that the relationship supports sustainable organizational growth.Offering 25 years of leadership success in mortgage servicing, including 9 years in managementconsulting for Fortune 500 clients, I am well-versed directing global teams of up to 100 conducting vendor sourcing, due diligence, onboarding, and oversight. I cultivate a culture in which stakeholders are committed to deeply understanding what the business needs, advocating for those objectives, and aligning servicing and oversight in order to advance, sustain, and grow the organization.Demonstrating excellent communication, facilitation, negotiation, and relationship management skills, the added value I bring to the table is my reputation as a catalyst for change. Vendor Management done right is not a cost. Rather, it’s a transformation driver that ensures attainment of SOW terms, MSAs, KPIs, and optimizes competitive market advantage for the EXPERTISE Vendor Management 3rd & 4th Party Vendor Management Vetting Statements of Work (SOW) Contact Negotiation Contractual Obligations Supplier Negotiation Strategic Sourcing Risk Management Program Management Due Diligence

Experience

1. Vice President - Vendor Management

   LoanCare

   Jan 2019 — Present · Jacksonville, FL, US

   Strategic Development Balance strategic goals, operational performance and cost mitigation to expand network footprint Meet regularly with internal line of business and vendor management staff to discuss and re-evaluate strategic direction and how it would be supported by current and future vendor relationships Identify business needs through analyzing metrics and providing overviews of industry landscape and maintain awareness of current market trends and conditions that may affect vendors and may have an operational or strategic impact on the company Create and develop vendor scorecards to manage vendor performanceVendor Relationship Development and Management Participate in vendor calls which focus primarily on due diligence of product offerings and future products and services Facilitate daily calls with staff to discuss status of vendor performance and any recommendation for change Meet regularly with internal staff to keep discuss and re-evaluate strategic direction and how it would be supported by current and future vendor relationships Work closely with IT Risk to understand and manage risk a vendor could place on our company Ensure LoanCare has the right connections into key vendors at all levels and functions from day-to-day to escalation and strategic negotiationsRisk Management and Process Improvement Evaluate and recommend renegotiation of vendor MSAs to meet current market standards for key terms such as SLAs Monitor day-to-day vendor risk management processes and procedures to ensure consistency with corporate policy Act upon gathered performance data and provide quarterly feedback to business partners to ensure quality Continue to improve procurement tools and staff training to facilitate efficient processing of tail and cross-connect charges in direct support of LoanCare deals Ensure system of record database is maintained and accurate Work with team to enable continual improvement

Education

• Broward College

  Associate’s Degree, Marketing Management

• Barry University

  Bachelor’s Degree, Business Administration-ACE