Sruthi Pillai
Assistant Manager |Cloud Voice Strategy| SME-Microsoft Teams Voice & Cisco Unified Communications
- Role
- Assistant Manager- Voice and Video Communication Services at Unilever
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sruthi Pillai
I am a Voice & Unified Communications Specialist with 15+ years of experience driving enterprise telephony transformations across global organizations. My expertise spans Microsoft Teams Voice, Direct Routing, Cisco Unified Communications, SIP integration, SBC configuration, and large-scale voice/video migrations—delivering secure, scalable, and seamless collaboration solutions.At Unilever, I led multi-region migrations from legacy PBX systems to Microsoft Teams Voice including Direct Routing using Audio codes SBC,DECT/Paging configuration and integration and Compliance Recording.I collaborated with global stakeholders to ensure technical readiness, optimize call quality, and improve user adoption through structured training & support initiatives.Previously at Tata Consultancy Services, Capgemini, and Wipro, I honed my expertise in Cisco Unified Communication, Cisco Contact Center solutions and VoIP network optimization, ensuring high availability and operational efficiency for large enterprise environments.I’m known for my ability to: Architect & deploy cloud-based and hybrid voice solutions aligned with business needs Lead seamless migrations & integrations with minimal downtime Collaborate with cross-functional teams to improve user experience & adoption Maintain compliance & performance standards in enterprise voice environmentsI hold Microsoft Azure, ITIL Foundation and Cybersecurity certifications, with growing interest in cloud security & modern collaboration technologies. Let’s connect if you’re exploring voice transformation, SBC integrations, or cloud collaboration initiatives.
Experience
Assistant Manager- Voice and Video Communication Services
Mar 2017 — Present · Bangalore, IN
Microsoft Teams Voice & Direct RoutingDesigned & Implemented Direct Routing solutions, integrating with enterprise telephony systems.Managed voice system migrations, SIP trunk,Legacy integration with SBC,Compliance recordings,DECT and Paging configurations, and enhanced voice quality with proactive monitoring.Curated training resources & adoption programs, hosting bi-weekly Office Hours to drive engagement.Analyzed pilot user experience & shared insights with stakeholders for continuous improvement. Project & Stakeholder ManagementDelivered medium-to-large scale transformation projects with end-to-end governance.Tracked scope, timelines & budgets, ensuring stakeholder alignment and risk mitigation.Managed change control, procurement & reporting, fostering collaboration across teams.Provided leadership & mentoring, ensuring team motivation and skill development. Skills:🟢 Microsoft Teams Enterprise Voice (Direct Routing,Calling Plan and Operator connect)🟢 Unified Communications & Telephony Systems🟢 SIP Trunks · SBCs · Voice Quality Optimization🟢 Project & Stakeholder Management
Education
SIES College
Bsc IT, Information Technology
2006 — 2009
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