Srushti Dhawle
Receptionist @B. U. Bhandari Mercedes-Benz
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WORK HISTORY
Receptionist @B. U. Bhandari Mercedes-Benz
Pune, IN
Front Desk & Client Reception: Greeted and assisted high-profile customers and visitors, ensuring a premium and personalized first impression in line with Mercedes-Benz luxury brand standards.Customer Relationship Management: Maintained strong relationships with clients, coordinated appointments, and provided updates regarding vehicle status, deliveries, and service schedules.Sales Coordination: Supported the sales team with documentation, test drive scheduling, and pre/post-sale client interaction to enhance customer satisfaction.Administrative Support: Managed incoming calls, emails, and showroom correspondence; ensured smooth communication between departments and clients.Luxury Brand Experience Delivery: Ensured a high-standard showroom ambiance and customer experience through attention to detail and hospitality etiquette.CRM & Data Entry: Accurately entered and maintained customer data in internal systems (CRM tools), ensuring up-to-date records for sales follow-ups and service tracking.Event & Product Launch Assistance: Supported marketing team during vehicle launches, client events, and showroom promotions to enhance brand visibility.Feedback & Service Recovery: Collected client feedback and resolved minor complaints promptly, escalating issues where necessary to maintain satisfaction levels.Team Collaboration: Worked closely with sales executives, service advisors, and management to deliver a seamless customer journey.
EDUCATION
University of Mumbai
Bachelor's Degree
ABOUT SRUSHTI DHAWLE
A dynamic Front Desk Professional with a proven record of transforming first impressions into lasting positive experiences. Expertise lies in managing high-volume visitor flow (averaging 100+ visitors daily), answering phone systems with exceptional phone etiquette, and providing administrative support to teams and executives. Successfully implemented new procedures that improved office efficiency by 25% and boosted proactive coordination. Adept at problem-solving, calmly navigating challenging situations to ensure seamless operations and foster a positive atmosphere. Connect to discuss how a commitment to service excellence and organizational prowess can benefit a team.
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