Srujana P

About Srujana P

I am a dedicated IP Telephony Engineer with 7 years of comprehensive experience in the configuration, support, troubleshooting, and administration of Cisco IPT products. Throughout my career, I have proficiently managed and integrated multiservice protocols like MGCP, H323, SIP, and SCCP with Cisco Unified Call Manager and Call Manager Express for a seamless PSTN network. I am adept at handling and resolving critical issues, meeting corporate SLAs, and providing vital health reports for collaboration applications. My experience includes managing user-facing services like fast dial, call park, call pickup, and call forward and running lab simulations to duplicate and resolve technical difficulties. In my recent roles, I have provided both partners and customers with high-quality technical support for Cisco Unified Communications Technology. I have consistently managed customer tickets, VOIP system issues, and critical alerts from the call manager. I have also overseen crucial weekend maintenance tasks, including powering down, patch upgrades, backups, and restoration. Being a skilled problem-solver, I can replicate technical issues in a lab environment, provide continuous 24x7 support, and deliver effective solutions that lead to customer satisfaction. With a Bachelor of Engineering (B.E) in Electronics & Communication from Visvesvaraya Technological University, I have the technical acumen to handle complex network configurations and provide top-notch customer service. As I continue my career, I am eager to apply my skills in new contexts, continually learn, and contribute to a team that values innovation, collaboration, and customer satisfaction.

Experience

1. Service Team Lead

   Cognizant

   Apr 2025 — Present · Hyderabad, IN

Education

• KLS’s VDRIT Haliyal, Affiliated to VTU

  B.E, Electrical, Electronics and Communications Engineering

  2012 — 2016

• Kittur Rani Channamma Residential Sainik School for Girls

  SSLC

  2009 — 2010