Silvana Pineiro

About Silvana Pineiro

Strategic Communications & Knowledge Management Leader with deep experience translating complex regulatory and operational requirements into clear, actionable insights. A career shaped by work in highly regulated environments where precision, research, and thoughtful communication are essential. Specialize in bringing structure to complexity—bridging the gap between technical detail and practical application so organizations can operate with greater clarity, consistency, and confidence.Expertise in documentation strategy, policy development, governance, and enterprise communications. Apply systems‑thinking to information design, ensuring that critical knowledge flows effectively across teams and supports sound decision‑making. Whether developing governance frameworks, designing communication strategies, or leading cross‑functional initiatives, the focus is on creating alignment and reducing ambiguity.Core ExpertiseResearch & Documentation Strategy: Synthesizing regulatory guidance and operational workflows into clear governance standardsStrategic Communications: Developing enterprise communication frameworks and thought‑leadership contentKnowledge Management: Building systems that enhance information flow and organizational learningPolicy Development: Establishing structures that strengthen consistency and operational integrityProfessional ImpactLed initiatives that unify business, compliance, and operational teams, ensuring that complex requirements are translated into practical, usable tools. Developing comprehensive policies and procedures for large organizations Designing documentation strategies that improve institutional knowledgeGuiding cross‑functional efforts that require analytical depth and strong communication skills Known for creating clarity where it’s most needed and for helping organizations better understand, manage, and leverage their knowledge assets.Leadership & ServiceBeyond professional roles, I contribute actively to the project management and communications community. I serve as a Board Member and Newsletter Director for the Project Management Institute Space Coast Chapter, leading editorial strategy and communications for a diverse professional membership. I’ve also supported Womenful Voice, contributing to initiatives that empower women through storytelling and communication.CredentialsMaster’s Degree in Operations and Project Management PMP® (Project Management Professional) Certification

Experience

1. Operations Manager

   Rocket

   Dec 2025 — Present

Education

• Southern New Hampshire University

  Master of Science - MS, Project Management

• Project Management Institute

  Project Management Professional

• Southern New Hampshire University

  Master of Science - MS, Operations and Project Management

• Florida International University

  Bachelor’s Degree, English Language and Literature, General

  1996 — 2000

Skills

• Business Requirements
• Customer Service
• Sharepoint
• Corporate Communications
• Press Releases
• Marketing
• Event Management
• Process Improvement
• Third Party Vendor Management
• Content Management
• Project Management
• Publications
• Adobe Acrobat
• Advertising
• Digital Marketing
• Social Media
• Internal Communications
• Application Lifecycle Management
• Marketing Communications
• Social Media Marketing
• Surveying
• Strategy
• Copywriting
• Marketing Strategy
• Management
• Translation