Patrick Gauthier
Senior HR & Talent Acquisition Leader | Driving Shared Services, People Strategy & Workforce Transformation | Leveraging Data, Technology & Leadership Excellence to Build High-Performing Teams
- Role
- Senior Manager, Global Shared Services (HR Operations) at Whole Foods Market
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Patrick Gauthier
Patrick is a SHRM / HRCI, PHR Certified results-oriented Talent Acquisition Advisor and…
Experience
Senior Manager, Global Shared Services (HR Operations)
Jan 2020 — Present · Seattle, WA, US
Promoted to lead the Global HR Shared Services transformation for Talent Acquisition, Payroll, Benefits, and Onboarding across North America. Manage a geographically dispersed team of 16–34 leaders and specialists throughout the continental U.S, setting leadership standards and coaching frameworks that drive accountability, consistency, and engagement.Oversee Shared Services operations supporting Team Members, Leaders, Former Team Members, and Candidates via Salesforce Case Management and Call Center Operations, along with workstreams for Unemployment Claims, Workers’ Compensation, and Verifications of Employment. Recognized for excellence in stakeholder and client partnership, aligning Shared Services operations with enterprise goals and legal compliance.Delivered measurable improvements in service efficiency—handling 50K+ annual Salesforce cases and calls with a 94% satisfaction rate and reducing case resolution time by 31% through process optimization and automation. Manage a $2.3M annual budget, driving continuous improvement through technology, data, and leadership development.Highlights: • Designed and launched a Global Talent Acquisition COE, later integrating it into the HR Shared Services model to improve efficiency and governance. • Functional Lead for Paradox AI (ATS) and Traitify (assessment) implementation—enhancing candidate quality and improving completion rates by 83%. • Achieved 18% faster time-to-fill and 31% better case resolution by deploying AI tools and refining workflows. • Developed people leaders through structured coaching and performance management frameworks. • Fostered a data-driven, high-performance culture using custom Salesforce dashboards to measure productivity, accountability, and engagement.
Education
Stagen Leadership Academy
Foundational Leadership Course (FLC)
Saint Leo University
BA, Management Minor in HRM
2007 — 2008
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