Srivathsan Srivathsan

About Srivathsan Srivathsan

A versatile business professional with over 32+ years of experience in all aspects of the customer support environment. I am well recognised for my effective program management, excellent negotiation skills, strategic planning, and team leadership. An articulate and driven leader with high energy and an engaging personality. WHERE CAN I ADD VALUE • Extensive knowledge in operational implementation, expansion, and cost-cutting, as well as a demonstrated ability to meet and exceed corporate goals and objectives. • Adept in developing and streamlining systems to enhance operational effectiveness. Ensure the process surpasses achievement of delivery and service quality norms for all valuable clients. • Immersive expertise in delivering consistent improvements in customer and staff satisfaction, as well as a proactive approach to rapid growth and change management. • Strong capabilities in managing top-line and bottom-line profitability in terms of cost, resource deployment, time overruns, and compliance. KEY HIGHLIGHTS • Eminent with a recognized ability to manage in a matrix context and to set up and deliver high-quality procedures at the transactional level. • Effectively supervised a team of over 100 people and oversaw inbound and outbound operations for the Middle East and Africa (East, West, and North) operations, including reverse logistics and physical claims. • Accomplished in planning and implementing process improvements that result in process excellence/efficiencies, improved team performance and increase customer satisfaction. • Resilient in management and development skills, Outstanding reputation for corporate ethics and honesty. About Me Brilliant professional with a track record of managing/facilitating change for effective team building, system and process realignment, delegation, training, coaching, and mentoring of staff significantly. Do reach me out at: s••••••••@gmail.com

Experience

1. Sr Manager, Mea Operations

   Redington Middle East

   Apr 2017 — Present · Chennai, IN

   Accredited with two Kaizen awards for process improvements that resulted in increased productivity and reduced labor.\\\\n\\\\n KEY RESULT AREAS\\\\n\\\\n Honored for outstanding efforts in assisting the Africa business team in achieving profitability goals.\\\\n Oversaw a team responsible for all aspects of incoming operations, including order administration, shipment tracking, liaising with forwarders, and guaranteeing on-time delivery of products to the warehouse.\\\\n Outstanding contribution to vendor reporting for both inbound and outbound vendor claims, claims for physical damage, and obvious and non-obvious claims.\\\\n Excellence in business operations, business opportunity identification, and business division P&L management skills.\\\\n Ability to submit project ideas and create annual operating plans that are aligned with annual operating budgets.\\\\n Effective at managing stakeholders, people, negotiating vendor prices, and managing vendor payments and relationships.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Microsoft certification

  Microsoft certification

• Government Polytechnic College

  Diploma in Electronics with specialisation in instrumentation, Electonics instrumentation