Shreyansh Srivastava
Experience Strategy & Operations Leader | Luxury Hospitality, Retail & Real Estate | Customer Experience • Governance • Community Building
- Role
- General Manager at CBRE
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shreyansh Srivastava
Service-experience and operations leader with a career shaped across hotels, premium retail malls and large residential townships. This blend gives me a unique lens: the service precision of hospitality, the high-standards and brand alignment of luxury retails, and the governance discipline required in real estate.My foundation in hotels taught me the value of personalization, detail, and guest-centric leadership. Working in a luxury mall sharpened my capabilities in managing high-footfall, high-expectation environments- coordinating security, housekeeping, engineering, luxury brand standards, visual appeal, and customer experience at scale. In real estate, I combine these strengths to build structured, resident-centric, hospitality-inspired township that deliver consistency and operational excellence.I specialize in creating systems and experiences that scale: Governance framework, SOPs, community activation plans, digital operations, clubhouse and amenity activation, resident engagement models.
Experience
General Manager
Oct 2023 — Present · Mumbai, IN
Managing Jio World Plaza, India’s largest & most luxurious mall- Manage entire Mall Operations including Property Management, Customer Service, Contract Services such as Facility Management, House Keeping, Maintenance etc- Ensure smooth day to day functioning of the Mall, facilitating positive environment for retailers business activity and delightful customer experience- Strategic Planning, Vendor Management, Operations Management, Business Development
Education
Modern Academy, Lucknow
High School, Physics, Chemistry, Mathematics
2006 — 2008
Institute of Hotel Management, Bangalore
B.Sc, Hospitality and Hotel Administration
2008 — 2011
Skills
- Food & Beverage
- Customer Service
- Training
- Customer Satisfaction
- Hotel Booking
- Pre-Opening
- Guest Service Management
- Revenue Analysis
- Property Management Systems
- Banquets
- Hospitality Industry
- Customer Relations
- Hotels
- Hospitality
- Event Management
- Yield Management
- Catering
- Front Office
- Management
- Resorts
- Tourism
- Hotel Management
- Rooms Division
- Revenue Management
- Restaurants
- Micros
- Budgets
- Opera
- Hospitality Management
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