Srisubha Muralidharan
Customer Success | ASEAN & Oceania | SaaS | CX | CRM & Power B Expert | MBA in Business Analytics, BITS Pilani
- Role
- Customer Service Representative - Exports at Saint-Gobain
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Srisubha Muralidharan
Project operations professional with 6+ years at Saint-Gobain India, managing end-to-end…
Experience
Customer Service Representative - Exports
Jan 2021 — Present · Chennai, IN
Built strong rapport with B2B customers across ASEAN and Oceania, ensuring long-term engagement and satisfaction- Ensured seamless onboarding and engagement of B2B clients via optimized CRM processesImproved customer response times by 25% through workflow automation- Designed Power BI dashboards for real-time tracking of KPIs and client satisfaction- Conducting stakeholder coordination across departments to meet customer delivery goals- Engaging in upselling complementary solutions based on client needs.
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