Sristi Sharma
Cloud Support Analyst at Accenture
- Role
- Cloud Analyst at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sristi Sharma
Detail-oriented and analytical Business Analyst with over 4 years of experience in…
Experience
Cloud Analyst
Aug 2023 — Present · Bengaluru, IN
Managed stakeholder communications and collaborated with clients to design, cascade, and improve business processes- Led regular audits ensuring compliance with service management standards, driving improvements in process design- Spearheaded end-to-end change management, incident management, and problem resolution, coordinating with cross-functional teams and tech teams to ensure timely resolution of P1/P2 incidents- Analyzed data trends using Excel to deliver insightful reports and data visualizations for clients, ensuring data-driven decision-making- Actively participated in daily cross-functional team calls to monitor workflow, conduct RCA, and track critical incidents- Proficient in Agile methodology, ensuring smooth workflow management and continuous process optimization- Collaborated with teams to gather requirements for future changes and improvements in process workflows- Enhancing expertise in SQL and Power BI to drive advanced data analysis and reporting.
Education
University of Calcutta
Bachelor of Science - BS
2017 — 2021
University of Calcutta
Bachelor of Science - BS
2017 — 2020
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