Srishti Priyadarshi
Customer Experience | Expert in Cybercrime Investigations & Regulatory Compliance | Collaborating with MHA Cyber Cell | Handling RBI & CPGRAMS escalations | Published Author
- Role
- Customer Experience Specialist at slice
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Srishti Priyadarshi
Customer Experience | Published AuthorExperienced fraud and cybercrime specialist with a strong background in digital fraud investigation, financial risk, and law enforcement collaboration. Currently part of the SWAT team at slice, handling complex fraud cases, working closely with MHA cyber cells, and supporting legal processes for victim refunds. Skilled in KYC analysis, transaction monitoring, and regulatory compliance. Passionate about building secure financial systems and growing in cybersecurity and digital risk management.Also a published writer, co-author of Broke N Beautiful and author of Secrets of the Vanishing Poet & The Silent Symphony.
Experience
Customer Experience Specialist
Apr 2025 — Present
Partnered with Cyber Cell officials to address and resolve fraud cases involving slice products. Shared key documents (KYC, lien details, account freeze confirmations, and statements) to aid investigations while ensuring full legal and regulatory compliance. Managed court-directed refund cases referred by Cyber Cell concerning slice transactions. Handled RBI and CPGrams escalations by performing RCA, preparing reports, and ensuring timely, compliant resolution. Addressed critical social media and customer escalations in collaboration with support and tech teams, ensuring transparency and customer trust. Achieved 100 CSAT scores twice in biweekly cycles, earning recognition for service excellence. Acted as a bridge between customers and slice’s product/tech teams to resolve pain points and improve product performance.
Education
Rungta College of Engineering & Technology Kohka-Kurud Bhilai
Bachelor of Science
2012 — 2015
Mata
Bachelor of Science
2015 — 2017
DAV PUBLIC SCHOOL
Middle School Diploma
2010 — 2010
DAV PUBLIC SCHOOL
High School Diploma
2012 — 2012
Mata Gujari Mahila Mahavidyalaya, Marhatal, Jabalpur
M.Sc Biotechnology, Biotechnology
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