Srishti Monga
Empowering Customer Journeys | Associate Manager – Customer Experience
- Role
- Customer Experience Associate Manager at GEP Worldwide
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Srishti Monga
As a Technical Account Manager (TAM) and Customer Success Account Manager (CSAM), I thrive at the intersection of technology and customer experience—ensuring seamless onboarding, proactive support, and continuous optimization of product usage. I bring a consultative approach to every engagement.Key Responsibilities & Strengths-Building and nurturing trusted relationships with key stakeholders across enterprise accounts-Acting as a strategic advisor to help clients maximize ROI from SaaS products-Leading technical onboarding, product adoption, and training initiatives-Collaborating cross-functionally with product, engineering, and support teams to resolve issues-Monitoring account health, usage metrics, and renewal risks to ensure retention and growth-Translating customer feedback into actionable insights for product development-Managing escalations with empathy and urgency, ensuring customer satisfaction-Driving upsell and cross-sell opportunities through value-driven conversations
Experience
Customer Experience Associate Manager
Sep 2025 — Present · Mumbai, IN
Education
Maharaja Surajmal Institute
Bachelor's degree, Business Administration and Management, General
2015 — 2018
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Marketing/Marketing Management, General
Presentation Convent Senior Secondary School, Delhi, India
High School
2002 — 2015
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