Srishti Mishra
Senior ServiceNow Platform & Product Operations Specialist | Workflow Automation & Digital Transformation
- Role
- Senior Platform & Product Operations Specialist at ServiceNow
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Srishti Mishra
Program & Project Management professional with 5+ years of experience delivering enterprise SaaS, platform operations, and business-critical initiatives across ServiceNow and consulting environments. I specialize in driving execution across cross-functional teams, aligning business and technology stakeholders, and ensuring predictable, high-quality delivery at scale.At ServiceNow, I led complex delivery and operational programs supporting global teams, platform adoption, workflow optimization, and performance reporting. My work focused on stakeholder management, risk and issue resolution, KPI tracking, and building scalable delivery models that improved efficiency, visibility, and customer experience.Previously at Deloitte, I supported Agile delivery and PMO operations for enterprise clients, coordinating resources, tracking milestones, and enabling on-time, high-quality project execution.I am currently upskilling in PMP®, ServiceNow CSA, and AI-assisted program delivery to deepen my expertise in modern SaaS and enterprise operations.I’m now seeking Program Manager, Delivery Manager, SaaS Operations, or PMO roles where I can help organizations execute better, move faster, and scale with clarity.
Experience
Senior Platform & Product Operations Specialist
Nov 2020 — Present · Hyderabad, IN
Led cross-functional delivery of ServiceNow-based workflows supporting enterprise IT, HR, and business operations across global teams• Translated business needs into ServiceNow platform enhancements, automations, and process improvements• Partnered with engineering, product, and operations teams to prioritize platform improvements and drive adoption• Improved operational efficiency by optimising incident, change, and service workflows• Owned delivery, timelines, and stakeholder alignment for multiple high-impact ServiceNow initiatives• Used data and platform insights to identify bottlenecks and recommend system-level improvements
Education
Carmel Convent School - India
High School
1995 — 2013
SRMIST, Kattankulathur, Chennai ,Tamil Nadu
Bachelor of Technology - BTech, Information Technology
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