Srishti Aggarwal

Experience

1. Key Account Manager

   BrowserStack

   Jul 2020 — Present · Mumbai, IN

   Account Management: Build and maintain strong relationships with current customers, ensuring their ongoing satisfaction with our products and services.Sales Growth: Identify opportunities for upselling, cross-selling, and introducing new products or services to existing accounts.Customer Retention: Develop strategies to improve customer retention and loyalty through excellent service and timely follow-ups.Product Knowledge: Demonstrate a deep understanding of the products and services offered, effectively communicating their benefits to customers.Sales Reporting: Maintain accurate records of all customer interactions, sales activities, and progress toward sales targets.Market Insight: Stay updated on industry trends and customer needs to provide relevant recommendations and insights to both the customer and the sales team.Collaboration: Work closely with the marketing, customer support, and product teams to align strategies and ensure customer satisfaction.Problem Solving: Address and resolve any customer concerns or issues in a timely and professional manner.

Education

• Anna University Chennai

  Bachelor of Engineering - BE, Electronics and communication engineering

  2008 — 2012

• University of Mumbai

  Masters in Management Studies (MMS), Marketing/Marketing Management, General

  2018 — 2020

• Alliance Française of Madras

  B1 Level, French