Srishthi Bhasin
Customer Care Representative | Team Lead | Mentor | Customer Success Specialist | US Healthcare | Client Support | CRM
- Role
- Customer Care Representative at Clario
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Srishthi Bhasin
Experienced Customer Success and Support Professional with 6+ years of cross-functionalexpertise in customer care, healthcare support, and client service operations. Proven trackrecord of managing high-volume inquiries, leading teams, ensuring SLA adherence, andimproving customer satisfaction. Skilled in CRM systems like Salesforce, Zendesk,ServiceNow, and tools such as Ameyo, ACD, and Genesys. Adept at team leadership, remotetroubleshooting, and stakeholder collaboration.
Experience
Customer Care Representative
Apr 2024 — Present · Bengaluru, IN
Delivered first-line support for clinical trial users, resolving issues within SLA timelines. Onboarded patients and site users for digital tools (eCOA/ePRO), improving compliance and satisfaction.Managed high-volume tickets using Ticket Xpert, Salesforce, Oracle, Zendesk, ServiceNow, and LSQ. Maintained 98% SLA and 90%+ first-call resolution via Ameyo, ACD, and Genesys. Performed remote troubleshooting and updated OMS records for device returns/replacements. Documented issues using SharePoint and BOX to support audits and compliance. Collaborated with project managers, sponsors, and study teams to resolve escalations and meet goals.
Education
Swami Vivekananda Subharti University, Meerut
Master Of Commerce, Business/Commerce, General
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