Sagar K.

Salesforce Developer Admin @Align Technology

San Jose, CA, US

Gathered detailed business and technical requirements and participated in the definitions of business rules and data standards Experience in project management and the ability to prioritize tasks effectively.• Extensive experience configuring and designing the Salesforce.com CRM solution to meet business requirements and support existing business processes.• Responsibilities include leading business requirement definition, translation of business requirements into SFDC terminology, and Service Cloud solution design review to ensure business requirement fulfilment.• Designing and deploying solutions that optimized the Sales /Service cloud functionality and lead the implementation of these solutions.• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Vision.• Build new processes and functionalities using Batch Apex for Robust Email Integration between Salesforce Marketing Cloud and Salesforce.• Experienced working on Agile Scrum and Waterfall methodology.• Experience in regularly meeting with key Stakeholders from the business and marketing teams and discussing progress as well as Impediments and requirements grooming/clarifications, as well as refinements.• Hands-on experience working with Eclipse IDE with Force.com and marketing cloud, Plug-in for writing business logic in Apex programming language.• Prepare test cases, test scripts for Navigational test, Functionality testing, UAT and GUI testing• Developed and configured email templates and content blocks within Journey Builder, ensuring consistency and branding guidelines are followed.• Configured and optimized marketing automation settings, including triggers, entry criteria, and exit criteria, to trigger customer journeys based on specific events or criteria

Kakatiya Institute of Technology & Science, Yerragattu Hillocks, Bheemaram, Hasanparthy, Warangal

Bachelor of Technology - BTech