Sriramkrishnan Kannan
Head – IT Service Delivery | CRM & Contact Center Operations | Digital Transformation Leader | ITSM | Infrastructure & Operations | Project & Transition Management | 18+ Years in BFSI, Telecom, Oil & Gas
- Role
- Head of Contact Center at Asirvad Micro Finance Limited
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
Experience
Head of Contact Center
Apr 2025 — Present · Chennai, IN
200–300, managing, and. •, for seamless delivery and operational excellence. • to enhance efficiency and collaboration. •, aligning with board directives and stakeholder goals. • (), ensuring compliance, governance, and risk controls. •, driving cost efficiency. • (), with audit-ready processes. •, to boost customer experience and reduce manual tasks.
Education
Indian Institute Of Industry Interaction Education and Research
Bachelor of Business Administration, Computer Programming, Specific Applications
2021
Sri Sai Ram Polytechnic College
Diploma, Electronics and Communication
2005
Tamil Nadu Open University (TNOU)
Master of Business Administration - MBA, Human Resources Management and Services
2025
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