Sriram Kodovayor Subramanian
Leadership - Customer Success and Support @Manageengine It Service Management
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WORK HISTORY
Leadership - Customer Success and Support @Manageengine It Service Management
High Wycombe, GB
EDUCATION
University of Madras
Bachelor of Science - BS, Computer Science
ABOUT SRIRAM KODOVAYOR SUBRAMANIAN
With 13 years of specialized experience in IT Service Management (ITSM) and a total of 15 years in support roles, I have played a pivotal role in shaping support processes from inception to optimization. My journey includes pioneering the establishment of customer success strategies, significantly enhancing retention rates through proactive initiatives aimed at maximizing product value for clients.As a passionate advocate for knowledge sharing and industry advancement, I actively contribute as a speaker at user conferences, conduct masterclasses, and host online webinars. Through tailored workshops, I empower clients to leverage our products effectively. By collecting and synthesizing valuable customer feedback, I collaborate closely with product management teams to drive continuous product enhancement and innovation.
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