Sriram S
Associate Manager at HCLTech | Leading Teams to Operational Excellence
- Role
- Associate Manager at HCLTech
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Sriram S
At HCLTech, my journey as Associate Manager has been defined by a relentless pursuit of…
Experience
Associate Manager
Jan 2020 — Present · Chennai, IN
Handling the team of 9 people | Outperform to conduct regular team meetings and share the update on the process and allocate the daily volumes to the team.Outperform to conduct refresher training every month and make sure the team is aware of all the process updates | Develop to prepares process road map for my process/reviews SOP on a quarterly basis | Timely review and revision of SLA/KPI targets in coordination with manage-ment & client | Drive initiatives/Automation for long term operational excellence.Supports customer queries/calls for their disputes and provide them a timely response. Spearhead to conducts monthly performance for the individuals and share the feedback to them on a timely manner | Develop to conducts weekly call with on shore team to discuss the challenges, support & issues in the process | Authorize to prepare monthly reports and publish daily productivity and daily volume reports to management.
Education
Padma Sarangapani
High school, Business/Commerce, General
2003 — 2005
University of Madras
Bachelor of Commerce (B.Com.), Business/Commerce, General
2005 — 2008
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