Sriram Ramani

About Sriram Ramani

Experience in Global Service Delivery Management, Client Management, Operations…

Experience

1. Manager, Customer Success Service Program Manager

   HCLTech

   Nov 2023 — Present · Bengaluru, IN

   Service Program Manager/Customer Success Manager for a High-end Retail account based out of EMEA. Drives end to end customer requirements and work with all the relevant teams including sales, order management, Service assurance and Billing. Arranging monthly performance review with Customers and working with the respective teams to deliver results as per the requirement and owns the responsibility for the same. Analyzing Customer network and finding the opportunities for sales team to jump in and get new orders after discussing with customer. Weekly check-ins with Customer to work upon the open action items and updates. Working closely with customer on both pre sales and post sales. Working with internal and external stakeholders to deliver the best results. Engaging in cross functional activities on behalf of customers for example Change and circuit migration activities. Regularly promoting customer into digital platform and arrange trainings for the newly registered users. Work with account team on service improvement plan to deliver better results Understanding customer needs and requirements and upgrading them to latest Platform/Technologies

Education

• Sri Krishna arts and Science College

  BSC, Computer Science

  2009 — 2012

Skills

• Incident Management
• Troubleshooting
• Travel Management
• Technical Support
• Outlook
• System Administration
• Infrastructure
• Vmware
• Server Administration
• Switches
• Vmware Esx
• Netapp Filers
• Team Leadership
• Linux System Administration
• Servers
• Itil
• Customer Service
• Linux
• Cloud Computing
• Unix
• Itil V3 Foundations Certified
• San
• Storage