Sriram Pala

About Sriram Pala

As a CX Functional Architect at Cognizant with over 11 years of experience in customer experience and process improvement, I specialize in leveraging Generative AI and CCaaS solutions to drive innovation in cloud-based digital contact centers. My work focuses on enhancing customer engagement through intelligent automation and creating agile, scalable solutions for complex business needs. At Cognizant, I contribute to the transformation of legacy systems, ensuring alignment with business goals and delivering impactful outcomes. With a focus on contact centers and data-driven strategies, I am committed to designing and executing initiatives that optimize productivity and reshape customer experiences.

Experience

1. Manager Management Consulting

   Accenture Song

   Feb 2026 — Present · Hyderabad, IN

Education

• Andhra University

  Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering

  2009 — 2013

• International Institute of Information Technology Bangalore

  PG in data science - Upgrad, data analysis

  2018 — 2019

• upGrad.com

  PGDDS C7 Course 4, Data Analytics

  2018 — 2019

• Indian Institute of Management Bangalore

  Master’s Degree, Post Graduation Diploma in Management

  2015 — 2017

Skills

• Content Marketing
• Project Management
• Teamwork
• Team Management
• Spss
• C
• Programming
• Microsoft Office
• Sales
• Leadership
• Matlab
• C++
• Communication
• B2c Marketing
• Pl/Sql
• Strategy
• Microsoft Excel
• Public Relations
• Business Strategy
• Management
• Data Analysis
• Microsoft Powerpoint
• Algorithms
• Software Development
• Brand Management
• Market Research
• Oracle
• Sql
• Microsoft Word
• Public Speaking
• Sdlc