Sriram Muthukrishnan
Director-Firstsource Solutions | Ex-Cognizant | IIT Delhi l Digital Transformation & IT Modernization | Intelligent Process Automation | Analytics | AI&ML
- Role
- Director at Firstsource
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Sriram Muthukrishnan
Experienced in designing, implementing, and managing technology solutions that optimize…
Experience
Director
Jun 2023 — Present
Responsible in overseeing the end-to-end management of a digital collections platform, driving strategic transformation from traditional collections to fully digitized, customer-centric operations. Demonstrated ability to lead cross-functional teams, implement scalable solutions, and achieve measurable impact on recovery performance and operational efficiency.Enabling Hyper personalization by building ML models to improve the email net click rate and open rate & drive payments. Classify customers and develop persona-based collection strategies.
Education
Project Management Institute
PMP
Manonmaniam Sundaranar University
B.Sc
1995 — 1998
Bharathidasan University
M.C.A
1998 — 2001
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