Sriram Bhaskaran
Head of Customer Success @ Refold AI
- Role
- Director of Customer Success at Refold AI
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sriram Bhaskaran
I’m a technology leader who thrives at the intersection of solutions, delivery, and customer success. Over the years, I’ve evolved from a techno-functional consultant into a strategic leader helping organizations maximize ROI from their technology investments — from pre-sales solutioning to post-sales delivery, adoption, and value realization.Currently, I head customer success at Refold AI, an AI native platform for enterprises and SaaS teams to build and maintain integrations powered by inteligent agents. Previously, I worked as a Lead Technical Architect at Workato, a Gartner Magic Quadrant Leader for iPaaS. Prior to Workato, I led solutioning and delivery engagements at Leadsquared (Deloitte Technology Fast 50) and CRMIT Solutions (Oracle Platinum Partner), building high-performing customer success and implementation teams that delivered measurable impact.Core Focus Areas: Customer Success Leadership | Solution Engineering | Professional Services Strategy | Digital Transformation | Integration & Automation | Team LeadershipProduct Expertise: Workato | Leadsquared CRM | Oracle CX Suite | Salesforce | ServiceNow | Tableau | Zapier | Make | Workday | NetSuite | HubSpotTechnical Expertise: AI Orchestration | Agentic Automation | API Integrations | AWS (Lambda, S3, Batch, API Gateway)| Node.js |.NET (C#)| PHP | REST & SOAP | Ruby | GraphQL | JavaScript | AI Agents | Enterprise MCP | Azure
Experience
Director of Customer Success
Dec 2025 — Present · Bengaluru, IN
Building the delivery, solutions and support functions from the ground up
Education
BNM Institute Of Technology
Bachelor of Engineering (B.E.)
2012 — 2016
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.