Srinjoy Nandan
Technical Lead || TeamViewer || SoftwareDistribution @ Asea Brown Boveri (Abb) | Bachelor\'s in IT, AI Certified
- Role
- Customer Service Team Lead at Wipro
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
Experience
Customer Service Team Lead
May 2023 — Present
Lead EUC operations supporting over enterprise users. Completed Conditional Access integration for TeamViewer using Microsoft Entra ID. Improved MFA enforcement and restricted unauthorized remote access. Act as L2/L3 escalation point for endpoint, authentication, and remote access issues. Manage incident queues, major incidents, and SLA adherence. Create SOPs, KB articles, and mentor a 20-member support team.
Education
Saroj Mohan Institute of Technology 320
Bachelor's degree, Computer/Information Technology Administration and Management
Saroj Mohan Institute of Technology 320
Bachelor's degree, Computer application
MAKAUT (WB)
Bachelor of Computer Applications
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