Srinivasan Perumal

Senior Consultant @Capco

Hyderabad, TG, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2021 — Present

Senior Consultant @Capco

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Karnataka, IN

Led multiple digital transformation initiatives, optimizing processes and systems. Spearheaded the implementation of technology solutions that increased operational efficiency by 25%• Guided the development and execution of transition roadmaps, integrating data, analytics, and technology to drive process redesign and achieve a 15% improvement in key performance metrics across operations.• Collaborated with cross-functional teams, including Business intelligence, Technology, Finance, and Operations, leveraging Agile methodologies to deliver high-impact solutions. • Applied Design Thinking and Agile (Scrum) to create user-centric solutions, achieving 95% system adoption within 3 months through successful prototyping.• Utilized change management best practices to facilitate the adoption of new digital tools and processes, reducing resistance and accelerating buy-in across teams.• Drove innovation and growth by leveraging design thinking and rapid prototyping to test and scale new technologies, which resulted in the development of three innovative solutions that contributed to a 18% increase in revenue.• Delivered executive-level presentations on complex digital transformation initiatives, effectively communicating technical concepts to stakeholders at all levels. Achieved 90% satisfaction in stakeholder feedback, ensuring dedicated support for project initiatives.

EDUCATION

2000 — 2003

Dr.BRAOU

Bachelor of Commerce (B.Com.)

2008 — 2011

Symbiosis center for Distance Learning

Post Graduate Diploma in Business Administration

SKILLS

Operations ManagementPerformance ManagementCrmOutsourcingBusiness DevelopmentCall CentersInsuranceLeadershipClient DeliveryVendor ManagementService DeliverySalesSalesforce.comEmployee RelationsBusiness ProcessTrainingCustomer SatisfactionProcess ImprovementTeam ManagementProject ManagementCustomer ServiceMicrosoft DynamicsMisQuality Assurance

ABOUT SRINIVASAN PERUMAL

With over 18 years of experience in Project management, PMO activities, Service deliver…

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Srinivasan Perumal — Senior Consultant at Capco in Hyderabad, TG, IN | Unifers