Srinivasan Damodaran

About Srinivasan Damodaran

I am a seasoned professional with over 30 years of experience with a focus on the BPO…

Experience

1. Senior Services Head

   Infosys BPM

   Aug 2013 — Present · Chennai, IN

   Spearheading portfolio management for major MNC engagements in the F&A domain, ensuring noiseless operations and substantial growth.• Monitoring and reporting P&L/GM status of accounts, driving operational efficiency and profitability.• Leading a team of 1700+ professionals, fostering a culture of excellence and continuous improvement.• Implementing Lean Advanced practices to streamline processes and enhance service delivery.• Implementing a comprehensive training program for the team, resulting in increase in productivity and decrease in errors, contributing to enhanced operational efficiency and client satisfaction.• Introducing a quality assurance framework that can led to improvement in service delivery standards, recognized by clients for exceeding SLA requirements and enhancing overall customer satisfaction.

Education

• The Institute Of Cost Accountants Of India

  Grad CWA, Costing

• Loyola College

  B.Com, Commerce

  1989 — 1992

• Institute of Cost and Work Accountants of India

  Grad CWA, Costing

  1992 — 1995

• The Institute of Chartered Accountants of India

  C.A, Auditing

  1992 — 1995

• The Institute of Company Secretaries of India

  ICSI Executive Programme, Secretarial work

• Gill Adarsh MHSS

  12, Commerce

  1982 — 1989

Skills

• Bpo
• Service Delivery
• Process Excellence
• Mis
• Six Sigma
• Business Process Re-Engineering
• Team Management
• Outsourcing
• Management
• Accounts Payable
• Offshoring
• Business Process Outsourcing (Bpo)
• Business Process Improvement
• Vendor Management
• Accounts Receivable
• Transition Management
• Shared Services
• Sla
• Management Information Systems (Mis)