Srinivasan Balaji

About Srinivasan Balaji

Highly accomplished and results-driven Account Delivery with 22+ years of experience in successfully leading and managing high-performing teams to achieve exceptional client outcomes and exceed project targets. Proven ability to build strong client relationships, drive strategic initiatives, ensure seamless project delivery across diverse technologies, and a strong focus on client satisfaction and operational excellence. Serving as Account Delivery Head (ADH)for Life science accounts for Enterprise Applications business line. Expertise on IT and Business process services solutions. Valid H1B Visa holder.

Experience

1. Account Delivery Head - Life Sciences

   Wipro

   Jan 2025 — Present · Chennai, IN

   Account Target Achievement: Responsible for meeting key account targets, including order bookings, revenue, and margin.• Drive Operational Efficiencies: Cost takeout plans, Improve the account band pyramid, Improve overall execution margin. • Farming and Upselling: Accountable for upselling and cross-selling within the account, leveraging strong knowledge of global delivery models and consultative sales methodologies.• Account Presales Support: Acted as an extension of the onsite sales team, contributing to both proactive and reactive proposals (RFx).• Strategic Partnerships: Collaborated with the client’s project, program, and portfolio leadership to execute strategic delivery plans effectively.• Process Improvement: Identified process gaps and implemented best practices, leading teams in continuous improvement initiatives.• Team Leadership: Led a team of delivery managers, project managers, and technical architects to ensure alignment with client objectives.• Escalation Management: Managed delivery escalations, facilitating corrective and preventive actions as needed.• Digital Academy Development: Played a key role in establishing a Digital Account Academy to support upskilling, cross-skilling, and reskilling initiatives for the project team.• Contractual Compliance: Ensured adherence to contractual obligations and account-specific requirements, including audits and MSA compliance.• Performance Management: Monitored, improved, and reported on account-level performance and SLAs to the client.• Strategic Growth Planning: Developed and executed strategic plans for account growth.• Contract Monitoring: Acted as a key member responsible for tracking and monitoring contractual obligations to clients

Education

• Bharathidasan University

  Master of Computer Applications (MCA), Computer Engineering

  1999 — 2001

• ICF Silver Jubilee Matric H. S. School

  HSC, Computer Science

  1990 — 1996

Skills

• Bpo
• Quality Assurance
• Service Delivery
• Business Analysis
• Team Management
• Outsourcing
• Management
• Business Development
• Team Leadership
• Business Process Improvement
• Vendor Management
• Operations Management
• Transition Management
• Process Improvement
• Software Documentation
• Requirements Analysis
• Technology Solutions
• Training
• Pre-Sales
• Project Management