Srinivasamohan Srini Ponnusamy
French speaking Delivery Management professional in Multi-lingual Customer Service Support (Front and Back End), TAC (L2 and L2.5) Technical Support, and NOC Services.
- Role
- Delivery Director at Movate
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Srinivasamohan Srini Ponnusamy
Dynamic and results-driven Delivery Director with over two decades of experience in managing large-scale customer support and TAC support services in the telecom industry. Proven track record of driving revenue growth, optimizing operations, and ensuring high-quality service delivery. Adept at handling multi-cultural, diverse client portfolios, leading high-performing teams, and implementing continuous improvement initiatives. Strong expertise in compliance (ISO 9001, ISO 27001), RFPs, SOW drafting, and SLA management, with a focus on achieving ECER and ECNR goals. Fluent in French (Read, Write, Speak).I am passionate about meeting people and gaining knowledge, and I would love to travel to different countries and locations to get to know how they work and live.I am passionate about learning languages. I speak excellent French and a passable German. I can manage basic conversation in Hindi.
Experience
Delivery Director
Apr 2022 — Present · Chennai, IN
Dynamic and results-driven Delivery Director with over two decades of experience in managing large-scale customer support and TAC support services in the telecom industry. Proven track record of driving revenue growth, optimizing operations, and ensuring high-quality service delivery. Adept at handling multi-cultural, diverse client portfolios, leading high-performing teams, and implementing continuous improvement initiatives. Strong expertise in compliance (ISO 9001, ISO 27001), RFPs, SOW drafting, and SLA management, with a focus on achieving ECER and ECNR goals. Fluent in French (Read, Write, Competencies• Service Delivery Management• Revenue Growth (ECER & ECNR)• Customer Experience & Retention• RFP & SOW Development• Quality Compliance (ISO 9001, ISO 27001)• SLA & Contract Management• Talent Acquisition & Retention• Process Improvement & Optimization• Cross-cultural client Engagement• Cost Optimization & Budget Management• Remote Team Management
Education
Kamaraj Municipal Higher Secondary School
High School, Maths, Physics, Chemistry and Biology
1986 — 1988
Alliance Francaise of Madras, Chennai, India
All available French courses, French Language and Literature
1991 — 2001
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