Srinivasa Rao Bitra

Technical Support Manager at Tech Mahindra @Tech Mahindra

Bengaluru, IN

Oversee 50+ support engineers and manage the sustainment and day-to-day Operations in the ATT client account with efficient resource planning, recruitments, and appraisals.• Streamline development and operations processes by developing and executing a comprehensive DevOps strategy.• Implement automation tools and processes for continuous integration and continuous delivery (CI/CD).• Enhance efficiency by regularly assessing and improving DevOps processes and tools.• Cut project costs by about 10 hours daily by identifying and automating regular recurring tasks.• Boost productivity and eliminate manual tasks using technology by developing operational support documentation on support procedures and SAD documents for all team-supported apps.• Implement Infrastructure as Code (IaC) practices using tools like Terraform, Ansible, or CloudFormation.• Successfully establish a new team of 10 resources for a new set of applications/businesses, receiving positive feedback from clients regularly.• Reduce attrition by 45% by identifying the risk factors and regularly reporting the risks and mitigations to leadership.• Cut infrastructure costs through resource optimization and utilization monitoring.• Identify customer service demand, as well as corresponding requirements and trends, and ensure that appropriate services are provided.

Indian Institute of Management, Kozhikode

Professional Certificate Programme in Business Management, Business Administration, Management and Operations

University of Madras

Master of Computer Applications - MCA, Computer Science