Srinivasa N
Assistant Consultant @Tata Consultancy Services
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WORK HISTORY
Assistant Consultant @Tata Consultancy Services
Bengaluru, IN
Technical Lead – Customer Communication Management (CCM)Working as a Technical Lead in the BFSI domain, responsible for delivering enterprise-scale customer communication solutions using Quadient Inspire. Leading development activities, guiding technical design, and ensuring successful implementation of document generation platforms for high-volume customer communications.Key Responsibilities and Contributions• Leading CCM development and supporting end-to-end implementation using Quadient Inspire.• Designing and developing templates and workflows for high-volume customer communication processing.• Implementing automation solutions to improve document generation efficiency and operational reliability.• Working on migration of legacy mainframe-based document generation systems to modern CCM platforms, enabling improved scalability and maintainability.• Collaborating with cross-functional teams to integrate document generation systems with enterprise applications and data sources.• Supporting production deployments, troubleshooting issues, and ensuring smooth operation of CCM platforms.• Providing technical guidance and mentoring team members in CCM development and best practices.Technology Exposure Quadient Inspire, Customer Communication Management (CCM), Document Automation, Mainframe Migration, BFSI Document Processing, AWS (S3, EC2, IAM, Lambda).
EDUCATION
Bangalore University
Bachelor's degree, Computer Science
ABOUT SRINIVASA N
Technical Lead with 11+ years of experience in Customer Communication Management (CCM) solutions within the Banking and Financial Services (BFSI) domain. I specialize in designing and implementing enterprise-scale document generation platforms using Quadient Inspire, supporting high-volume and business-critical customer communications.Currently working as a Technical Lead, responsible for leading development teams, guiding technical design, and delivering end-to-end CCM solutions. My experience includes template development, workflow configuration, document automation, and integration with enterprise systems to support large-scale customer communication platforms.I have also worked on migration of legacy mainframe-based document generation systems to modern CCM platforms, helping organizations modernize their communication infrastructure and improve operational efficiency.In addition to my CCM expertise, I have knowledge of AWS cloud technologies and modern cloud-based architectures. My exposure includes services such as Amazon S3, EC2, IAM, Lambda, and cloud-based storage and processing workflows, enabling scalable and efficient document processing solutions.Core Skills- Quadient Inspire development and implementation- CCM template design and workflow automation- Technical leadership and solution delivery- Mainframe to CCM migration and modernization- High-volume document processing in BFSI- AWS cloud knowledge (Amazon S3, EC2, IAM, Lambda)I am passionate about building scalable communication platforms and continuously exploring cloud-based modernization for customer communication systems.
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