Srinivas

About Srinivas

Transformation is not an initiative - it is a discipline of vision, courage, and relentless execution.”I build, scale, and mature global capability centres, digital enterprises, and high-performing operating ecosystems that accelerate business transformation. For over 27 years, I’ve led multi-region portfolios across Operations, HR, Quality, Customer Experience, and Digital, converting complex challenges into predictable, high-impact outcomes. My work centres on shaping future-ready organizations through design thinking, technology integration, capability building, and enterprise-wide governance.Why Me: I bring a unique blend of enterprise thinking, operational depth, human-centric leadership, and digital foresight.Whether architecting a GCC from scratch, driving AI/ML-led transformation, designing workforce strategy, or restoring business continuity, I consistently deliver outcomes that enhance productivity, culture, governance, and financial performance.C-suite leaders rely on me for my ability to:• Turn strategy into structured, scalable execution• Build cultures of excellence and accountability• Influence across global stakeholder networks• Lead organizations through complex change with clarity and purposeI am known as a visionary builder, a trusted advisor, and a rigorous operator.Career Highlights:• Architected Schneider Electric’s GCC from 5 → 150+ specialists, elevating it into a Global Value Organization.• Led AI, cloud, analytics, cyber, and automation transformation, reducing waste by 30–50% and strengthening enterprise decision velocity.• Built and scaled a 100-member Global HR Services Hub with AI-enabled workflows and SLA-driven operations.• Recipient of India GCC Visionary Excellence Award 2025, Forbes Top 100 Great People Managers (2020), and HR Digital Leader – Singapore HR Platform.• Delivered 20% reduction in failures, 18% CSAT uplift,+11% margin recovery, and 300+ account restorations through quality and CX leadership.• Designed and institutionalized enterprise governance, risk, and performance frameworks that standardized operations across markets.If you are building a global capability centre, driving enterprise modernization, transforming HR and talent ecosystems, or elevating service excellence at scale, I’d be glad to explore how we can create value together.

Experience

1. Vice President - Gcc

   Schneider Electric

   Aug 2016 — Present

   As Vice President – Global Capability Center, I design, build, and scale GCC ecosystems that evolve from basic cost-arbitrage setups into strategic, value-creating enterprises. I’ve grown our GCC from 5 to 150+ specialists, established unified governance and agile operating models, and created global delivery structures that significantly improve throughput and consistency across markets.I lead end-to-end digital transformation, embedding cloud, analytics, AI (customer.AI, people.AI, systems.AI), mobility, cybersecurity, IoT, and automation into core operations. By digitizing legacy workflows and introducing Six Sigma–driven excellence, I’ve delivered faster cycle times, higher uptime, 30–50% reduction in rework, and measurable P&L impact. I also built CoEs across digital, transactional, and advisory services, strengthening governance and consistently achieving 98%+ SLA adherence.I drive people, culture, and organizational excellence through redesigned HR shared services, AI-enabled workflows, capability building, workforce planning, and user-centric service models that lift CSAT and engagement. I also oversee enterprise risk, cybersecurity, and compliance, while advising global leaders on workforce strategy, future skills, and org design to create agile, future-ready teams.

Education

• University of Madras

  Bachelor’s Degree, Mechanical Engineering

  1993 — 1997

• SARVEPALLI RADHAKRISHNAN UNIVERSITY

  Master of Business Administration - MBA, Service Delivery

• Support Center Practices ( US)

  Master of Business Administration (M.B.A.), Customer Service Management

  2006