Srinivas Saride
Business Analyst | RPA & Process Automation | Finance & Accounting (P2P, O2C, AP, AR) | Celonis Process Mining – Value Assessment & Realization Certified | UiPath | ITIL | Project Management | Process Excellence
- Role
- Functional Consultant, Celonis Process Mining at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Srinivas Saride
Led Process Mining and Intelligent Automation transformation engagements at Tech…
Experience
Functional Consultant, Celonis Process Mining
Dec 2022 — Present · Hyderabad, IN
Managed a long-term Celonis implementation project, creating live dashboards with real-time metrics such as MTTR, MH, reopen rates, shift-left opportunities, SLA breaches, and early warning signals for incidents nearing SLA violations, enabling proactive management. Identified process gaps through data analysis and implemented actionable solutions, integrating flow triggers to streamline incident resolution workflows, enhance operational efficiency, and ensure compliance with service level agreements (SLAs).• Developed tailored solutions that incorporated automated action flows and triggers, significantly improving response times and ensuring timely escalations. Collaborated with cross-functional teams to implement these solutions, resulting in reduced incident resolution times and enhanced overall service delivery.• Led a proof of value (POV) project for an ITSM telecom customer, showcasing the value of Celonis solutions in optimizing incident management and improving operational performance.• Leveraged Celonis for comprehensive analysis of business processes, identifying and resolving bottlenecks to significantly enhance operational efficiency.• Applied Celonis insights to optimize IT Service Management (ITSM) processes, streamlining incident identification, escalation, and resolution.• Collaborated with cross-functional teams to align Celonis solutions with organizational goals and improve stakeholder understanding.• Configured and customized Celonis functionalities to meet specific ITSM requirements, tailoring the platform for organizational needs.• Conducted training sessions for internal teams on Celonis usage, empowering them to leverage process mining insights effectively.• Completed certifications in delivering demos, proving Celonis value, delivering business value, managing implementation projects, managing change, and scaling adoption.
Education
Andhra University
Bachelor's degree
2004
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