Srinivas Reddy
Project Control Services Team Lead
- Role
- Deputy Manager at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Srinivas Reddy
Client facing & business operations role that involves SLA management, metric supervision, people management & maintaining staffing to meet any challenges with business.• Queue monitoring & ensuring the queues are distributed equally.• Dealing with complex business issues or requirements & handling escalations.• Prioritizing any ADHOC request from clients & sustaining the primary SLA’s & doing RCA’s for impacted SLA’s.• Attending the client calls to share the current statistics & discussing the highlights, lowlights & way forward towards a smooth business delivery.• Dealing with people issues & providing the support that is required for an individual to work without burden.• Preparing scorecards for the team & having discussions based on it.• Conducting interviews for new joiners & taking sessions for the team on business policies.• Updating BE/ OE documents & ensuring that the team is aware of it.
Experience
Deputy Manager
Feb 2023 — Present · Bengaluru, IN
Education
Acharya Institutes
Diploma in Engineering
2004 — 2007
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