Srinivas Nagulwar
Senior Consultant @Infosys
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WORK HISTORY
Senior Consultant @Infosys
Hyderabad, IN
EDUCATION
JNTUH College of Engineering Hyderabad
Master of Technology - MTech, Computer Science
JNTUH College of Engineering Hyderabad
Bachelor of Technology - BTech, Computer Science
SKILLS
ABOUT SRINIVAS NAGULWAR
Career Objective To build a career with leading corporate environment that will utilize my technical and analytical skills to benefit personal growth and success of organization. Work Experience Company Name : HCL Services Limited Designation : Associate Engineer Duration : 09 July 2015 to 31 Dec 2018 Company Name : ThinkAPPS Solutions Designation : Avaya Admin Duration : 02 Jan 2019 to 06 July 2020 Company Name : NTT Data Designation : Network support analyst Duration : 10 July 2020 to 03 December 2020 Company Name : Genpact Designation : Lead consultant Duration : 04 December 2020 to 02 November 2022Company Name : TCS Designation : Assistant consultant Duration : 14 November 2022 to till now Cloud contact center software’s Five9 • Knowledge of Five9 Cloud contact center software. LiveVox • Knowledge of Livevox Cloud contact center software. Core Telecom Skills Avaya Key Skills • Avaya CM, SMGR, CMS, AES, AAM, NICE, SM, SMGR. • Avaya S87XX & S85XX Media Server and G650, G450 Media Gateway • IP Telephony, VoIP, H.323, CTI, SIP, E1, T1 • Knowledge of Avaya Concept ACD, Voice Mail, CDR, Trunk, PSTN, ISDN • Survivability – ESS, LSP and SLS • Highly passionate about learning Avaya applications • Linux, HP-Unix, Sun Solaris CMS • Knowledge of CMS reporting Application AAM • Knowledge of Avaya Aura Messaging Dialer • Knowledge of Aspect Dialer application AES • Knowledge of Application Enablement Services to enable CTI, Telephonic Resources, and 3rdparty applications on Avaya Communication Manager. CTI • Knowledge of Computer Telephony Integration which enables computers to control and manage phone functions using Mu-client service. Work Profile • Responsibility for Health check-ups and monitoring of all contact canter components. • Responsible to work on service and incident tickets using the service-now remedy portal. • Co-ordinating with 3rd-party vendor and OEM to troubleshoot and fix the issues. • Co-ordinating with TOC and Network team whenever required on network-related issues. • Responsible to Work on inbound, outbound and voice clarity issues. • Responsible to work on creating VDN, RONA VDN, Vectors and Skills request from business.
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