Srinivas B
Service Manager at Cognizant Technology Solutions
- Role
- Sevrvice Manager at Cognizant
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Srinivas B
Currently working as an service manager at Cognizant technology solutions
Experience
Sevrvice Manager
Feb 2025 — Present · Bangalore Urban, IN
Working as PM and handling projects for the client. Tracking the service and project execution from end to end (includes resource management) & status reporting.• Managing the Services to support the tight Deadline projects to give the deliverables. • Initiated training for the team which helps to monitor the Service delivery and a new product for client. • Implementing Client mandated controls & mitigated risks and change implementation.• Defined process improvements to map business objectives with client solutions and driving them to implementation such as Client Compliances. Escalate issues and risks, wherever necessary.• Tracking and controlled the Staff optimization. • Conduct team meetings to understand the team concerns and help the team with technical and functionally. • Managing service delivery functions to ensure end-to-end ownership of incidents and service requests. • Imparting continuous on job training to the workforce for enhancing their productivity.• operational efficiencies through knowledge enhancement / skill building • Provide technical support to the team whenever its required. • Provide support to the impacted components to the team. • Fixing defects raised by Ops Production Team and Customers. • Act as SME for the applications and provide technical support. • Code modification and compilation of the impacted programs. • Prepare system Design and testing documents.
Education
Visvesvaraya Technological University
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
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