Srinidhi Narayana
Customer Success Manager @Rightsline
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WORK HISTORY
Customer Success Manager @Rightsline
Toronto, ON, CA
Managed a book of business across 30 Enterprise accounts, serving as a trusted consultant to drive platform adoption and client ROI- Partnered with AEs on multi-year renewals and upsells and led strategic account planning to uncover opportunities for upsell and cross-sell- Led strategic Quarterly Business Reviews utilizing data visualization to prove value, resulting in renewals for attended accounts
EDUCATION
Sri Venkateswara College of Engineering
Bachelor of Engineering
Stoa School
MBA
ABOUT SRINIDHI NARAYANA
Struggling to scale your Customer Success team while driving predictable revenue? I get you. Most startups lose 20-30% of revenue from silent leaks: weak onboarding, missed health signals, and reactive (not proactive) CS. I help plug these gaps, fast!I\'m a Customer Success Strategist in the SaaS world, for scaling startups, with proven results-$3M+ ARR preserved for SaaS clients by fixing broken workflows- 48% fewer escalations after implementing battle-tested playbooks- 30% lower churn through data-driven QBR strategiesHere\'s what you get- Precision Fixes: I target the specific leaks draining your revenue. Not generic \"best practices.\"- 90-Day ROI: Clients see measurable gains in retention and expansion within one quarter- Founder-aligned: I bridge CS with your P&L, so every action drives revenue, not just satisfactionI’m not just here to solve problems. I’m here to build relationships, drive value, and make a meaningful impact wherever I go! Outside of work, you can find me reading a book, playing with pups or writing about my experiences. You can reach out to me at n••••••••@gmail.com too!
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