Srinivasan Mohan

About Srinivasan Mohan

With 7+ years of experience in B2B SaaS and EdTech. I partner with customers—from SMBs to global enterprises—to drive onboarding, adoption, retention, and expansion. At Skill-Lync, I built scalable success playbooks that lifted feature utilization by 35%, reduced churn by 18%, and delivered 20%+ upsell growth while maintaining 90% CSAT and 80% NPS across APAC and EMEA.I thrive at the intersection of strategy and execution—facilitating Quarterly Business Reviews, and collaborating with Sales, Product, and Engineering to align roadmaps with customer objectives. I’m passionate about translating data into action: leveraging Salesforce, Freshdesk, and custom dashboards to health‑score accounts, forecast renewals, and proactively mitigate risks.Always learning and customer‑obsessed, I enjoy translating feedback into product enhancements and championing the voice of the customer. Whether driving onboarding at high‑growth startups or leading global portfolios at enterprise SaaS firms, my goal is the same: ensure every customer realizes—and champions—the full value of the solution.Let’s connect if you’re looking for someone to build success programs, drive revenue retention, and foster long‑term customer advocacy in your organization.

Experience

1. Sr Customer Success Manager

   Gigamon

   Aug 2025 — Present · Chennai, IN

Education

• Holycross Engineering College - India

  Bachelor's degree, Mechanical Engineering