Srini Nanduri
Sr Test Lead @Centene Corporation
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WORK HISTORY
Sr Test Lead @Centene Corporation
Charlotte, NC, US
IVR Testing & Automation (Cyara)• Engineered Cyara Velocity test suites for IVR functional testing - validated DTMF/NLU flows, call trees, and self-service menus• Automated end-to-end call routing using Cyara Virtual Agents, reducing manual validation time by 65%• Conducted load testing with Cyara Cruncher, simulating concurrent calls to ensure 99.9% IVR uptime Chatbot Test Automation (Playwright/TypeScript)• Built Playwright framework for E2E conversational AI testing including:• Intent recognition validation and Multi-turn dialog flows• Integrated with AWS Lex to verify NLP accuracy across 200+ customer intents• Led 8-member global QA team (4 onshore/4 offshore) with:Technical StackIVR Testing Cyara Velocity/Cruncher | Amazon ConnectWeb Automation Playwright | TypeScript | AWS LexAPI Testing Postman & CI/CD Jenkins | GitLabMonitoring CloudWatch | Splunk
EDUCATION
Periyar University
MCA, Computers
Andhra University
B.Sc, Mathe, Physics, Chemistry
SKVT Jr. Collage
+2, Math Physic Chemistry
ABOUT SRINI NANDURI
Highly experienced Quality Engineering professional with 18+ years in Functional…
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