Srinath Kotagiri

About Srinath Kotagiri

Innovative, versatile and resourceful Business Systems Manager and Analyst with more than 15 years of experience demonstrating outstanding skills in Marketing, Sales, Service and ERP applications aligning technical implementation with business strategies. Passionate about improving organizational performance and growth by process analysis and leading development and introduction of in-house and off-the-shelf software applications.• Marketing, Sales, and Service functional domain experience using Salesforce, SAP CRM, MS Dynamics, and other CRM Applications• In-depth Knowledge and hands on implementation experience in Security, Telecommunication, High Tech, Networking, Public Sector, Manufacturing, Construction, Pharmaceutical and Service industries• Hands-on experience in planning, requirements gathering, GAP analysis, designing, developing and deploying Enterprise applications and executed in rapid development Agile based scrum framework • Implemented various implementations covering Sales Cloud, Service Cloud, Quote-to-Cash, Call center, Chatter & App-exchange applications• Proven record of successfully managing small to large scale projects to implementation• Ability to effectively prioritize and execute to meet competing deadlines• Hand-on experience with creating, and maintaining Business Process Definition Documents (BPDs) and Functional Specification Documents (FSDs)• Experience in CRM and ERP application Integration with legacy systems and 3rd Party applications• Efficiently work in onsite and offsite environment to accomplish project deliverables• Detailed knowledge of the project lifecycle using Waterfall, Agile Methodologies• Knowledge of Agile and traditional project management principles and practices with an ability to blend them together based on current project requirements• Acted as mentor and coach to advise and assist consultants, analysts, technical architects with the architecture of the solution and the implementation approach. In addition to supervisory responsibilities.• Exceptional problem solving and decision-making capabilities and received several appreciations from Business and upper management for resolving complex scenarios• A self-motivated, proactive, detail-oriented, hands-on and results-driven personality

Experience

1. Entitlement Data Owner Strategy

   ServiceNow

   Jul 2023 — Present · Hyderabad, IN

Education

• Stanford University

  Prof Courses: Building Business Models (XINE249) and Power of Stories to Fuel Innovation (XINE217), Professional Courses

• Sri Krishnadevaraya University

  Bachelor of Engineering - BE, Mechanical Engineering

  1997 — 2001

• Florida International University

  Masters, Mechanical Engineering

Skills

• Fit/Gap Analysis
• Microsoft Office
• Enterprise Resource Planning (Erp)
• System Analysis
• Sap
• Integration
• Systems Analysis
• Sap Crm
• Deployment
• Testing
• Agile & Waterfall Methodologies
• Business Analysis
• Erp
• Requirements Analysis
• Cloud Computing
• Data Migration
• Strategy
• Software Development Life Cycle (Sdlc)
• Business Process
• Sap Erp
• Agile Methodologies
• Management
• Business Intelligence
• Crm
• Pre-Sales
• Project Management
• Salesforce.com
• Cpq
• Business Transformation
• Solution Design
• Requirements Gathering
• Communication
• Bsp
• Solution Architecture