Srinath M
Hardware & Network Support | CCNA | Windows Server | VMware
- Role
- Desktop Support Engineer at Fourth Dimension Technologies
- Location
- Ramanathapuram, TN, IN
- LinkedIn followers
- 500 followers
About Srinath M
Results-driven IT Support Engineer with 5+ years of experience in desktop support, hardware troubleshooting, Windows OS management, and basic networking operations. Skilled in configuring and maintaining hardware, resolving technical issues, supporting enterprise networks, and assisting users through ticketing systems. Strong working knowledge of CCNA networking concepts, Windows Server roles, VLANs, DHCP, DNS, and OSPF. Proven ability to deliver quick resolutions and ensure smooth IT operations.
Experience
Desktop Support Engineer
Dec 2025 — Present · Chennai, IN
End-User Support • Handle L1/L2 issues: system slowness, OS errors, BSOD, login failures, printer issues. • Outlook / Microsoft 365 issues: profile corruption, OST/PST, mail sync, signature, mailbox access. • Application support for finance, CAMS, internal tools.Hardware & OS • Desktop/laptop troubleshooting (Dell/HP/Lenovo). • OS installation & re-imaging (Windows 10/11). • RAM/HDD/SSD replacement, BIOS checks. • Peripheral setup: printers, scanners, barcode devices.Network Basics • LAN/Wi-Fi connectivity issues. • IP, DNS, proxy, VPN troubleshooting. • Check physical cabling, switch port issues (coordinate with network team).User & Access Management • Active Directory: password reset, account unlock, basic group access. • Email ID creation, deactivation, and mailbox permissions (as per SOP). • Asset tagging and user mapping.Ticketing & Documentation • Work on tools like Zoho Desk / ServiceNow. • Proper ticket updates, closure notes, SLA adherence. • Follow SOPs strictly—no shortcuts.
Education
Syed Hameetha Arts and Science College Kilakarai
Bachelors Degree, Computer Science
2016 — 2019
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