Srinath B

Experience

1. Territory Service Manager

   TVS Motor Company

   Feb 2025 — Present · Madurai, IN

   Managing service business operations across Sivagangai, Ramanathapuram, Dindigul & Palani districts.Led aftersales operations across 11 AMD & 32 AD’s, delivering a Growth of 27% service inflow and labour revenue with 5%.Improved AMC penetration with 15% to 22% across dealerships which yielded a good customer retention.Achieved 93% score in QLQD Audits and Avg. of 84.6% NPS scores with Avg. 92% VPS scores through SOP audits and customer-first initiatives.Spearheaded ramp productivity transformation — reduced Carry Forward Ration from 32% to 11%, sustaining min. of 6.5 vehicles / ramp / day.Significant increase in the LPV, PPV & OPV parameters within job cards to enhance operational tracking and performance assessment.Coordinated cross-functional teams to resolve complex service issues in implementing M1 & M3 Solutions to enhance VPS parameters.Penetration of Sales of soft products like RSA, ATW, EW & Battery EW.Designed and launched a cluster network dedicated to Premium Vehicle Service, resulting in improved customer satisfaction and streamlined service operations.Free Service redemption of vehicles sold through MBO’s and retention of customers.Standardisation of Healthy Jobcard’s across the Secondary Network with proper Labour codes and Service RO type’s.Expanded service coverage by developing a Secondary Dealer Network in vacant regions, driving higher Customer Retention and Accessibility to customers.Improved First-Time Fix Right Rate by implementing robust diagnostic and pre-service inspection protocols and reduced the Repeat Repair JC’s to 5%.

Education

• Sriram Engineering College

  Bachelor of Engineering (B.E.)

  2013 — 2017