Srimant Swain

Experience

1. Program Manager - Global Planning & Site Strategy

   Amazon

   Sep 2016 — Present · Hyderabad, IN

   Developing headcount and capacity plans- Creating capacity plan and set staffing targets for business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, and Cost Effectiveness- Mitigating capacity risks by managing dependencies across multiple operating units and sites- Communicating dependencies and managing/tracking expectations- Guiding local site management and workflow teams to optimize staffing requirements- Driving complex projects that improve efficiencies in capacity planning/HC planning and driving process changes to meet new product and market demands- Analyzing drivers of significant forecast miss to continuously improve forecasting. Working with Stakeholders to develop mechanisms to continuously audit inputs basis deviations of plan versus actual- Using the facts and findings to represent function globally- Initiating the design, development, and implementation of analysis projects that optimize staffing, scheduling, shifts. Applying analytical principles/concepts to problems. Making informed trade-offs to deliver results- Ensuring that effective controls are developed and maintained across the organization- When things do go wrong, diving deep and getting to the real detail so can learn and benefit from mistakes- Writing documents and plans and reviewing performance of the team. Writing documents for projects, business reviews and drive decision-making in the process.

Education

• Sainik School, Bhubaneswar, Odisha

  Intermediate, Science

  1997 — 2004

Skills

• Team Management
• Microsoft Office
• Requirements Analysis
• Bpo
• Service Delivery
• Performance Management
• Crm
• Technical Support
• Business Analysis
• Service-Level Agreements (Sla)
• Mis
• Employee Engagement
• Workforce Management
• Market Research
• Customer Relationship Management (Crm)
• Vendor Management
• Call Centers
• Customer Service
• Management
• Sla
• Analysis
• Outsourcing