Srilekha M
ServiceNow Certified System Administrator| Developer | specializing in ITAM, ITSM, ITOM, HRSD & CSM | Micro-certified in Welcome to ServiceNow, Flow Designer, Integration Hub, Predictive Intelligence, and ATF |
- Role
- Servicenow Developer at HP
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Srilekha M
US Payroll and process automation professional with 4+ years of experience across US…
Experience
Servicenow Developer
Jan 2023 — Present · US
As a ServiceNow Developer at HP Inc, I focus on optimizing IT Service Management (ITSM) processes, leading to a 28% reduction in incident resolution time. I integrate ServiceNow with ITSM tools using REST and SOAP APIs, ensuring seamless data flow and system interoperability. My work includes designing intuitive portal pages with UI Builder and Next UI, which significantly enhance user experience.I play a key role in IT Asset Management (ITAM), creating policies and implementing the ServiceNow ITOM suite, covering Asset, CMDB, Discovery, Event Management, and Service Mapping. I also automate complex workflows with Flow Designer, especially for order processing and billing, reducing manual tasks and improving efficiency.In addition to my ITAM responsibilities, I deliver Level 2 technical support to administrative users, manage support incidents, and ensure prompt resolutions through ServiceNow. I streamline HR processes using Flow Designer and Integration Hub, developing custom flows for HR Case Management and creating SOAP integrations for accurate HR data exchanges.Collaboration with cross-functional teams is a crucial part of my role, allowing me to track system performance, proactively identify issues, and implement system optimizations based on user feedback and performance metrics. My contributions drive operational efficiency, improve service delivery, and elevate overall user satisfaction.Skills: ServiceNow Development and Customization · IT Service Management (ITSM) · IT Operations Management (ITOM) · IT Asset Management (ITAM) · Human Resources Service Delivery (HRSD) · System Integration and Automation · Workflow Design · Portal Design · Technical Support · API Integration (REST/SOAP) · Business Continuity Management (BCM) · Requirements Gathering · Data Cleanup and Management using APIs · Analytics · Business Analytics
Education
Trine University
Master of Science - MS, Business Analytics
Osmania University
Bachelor of Commerce - BCom (Computers), Commerce and Computers
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