Srilekha Gundrathi
Analyst - Risk Operations @PXP
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WORK HISTORY
Analyst - Risk Operations @PXP
Hyderabad, IN
Review and analyze daily transaction reports to identify unusual behaviors, escalating when necessary.Conduct chargeback and fraud analysis to mitigate high-risk exposures.Collaborate with merchants to prevent chargebacks and fraud by identifying patterns and recommending preventive tools.Respond to queries related to potentially fraudulent transactions and assist in resolving disputes.Prepare detailed reports for stakeholders and address regulatory inquiries from banks, payment institutions, and law enforcement.Stay updated on scheme updates, rules, and procedures to maintain compliance.
EDUCATION
Palamuru University, Mahabubnagar
Bachelor's degree, Computer and Information Sciences
ABOUT SRILEKHA GUNDRATHI
I began my career at Foundever as a Customer Service Representative, building a strong foundation in client interaction and problem-solving. This helped me advance to Business Accountability Coordinator at Wells Fargo, where I gained expertise in risk management and process optimization.Now, as a Risk Operations Analyst at PXP Financial Services, I focus on enhancing business processes and driving strategic outcomes. I’m committed to quality, collaboration, and continuous growth, and I look forward to connecting with professionals who share my vision for excellence.
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