Srilekha Devineedi

About Srilekha Devineedi

ITSM Developer with hands-on experience designing and implementing enterprise service management solutions using ServiceNow and Jira Service Management (JSM). Skilled in ITIL-aligned workflow design, Service Catalog configuration, CMDB modeling, automation rules, and REST API integrations. Experience working on enterprise ITSM modernization initiatives including workflow standardization, platform integrations, and governance-driven service management architectures. Strong background in SQL-based reporting, automation, and scalable platform configuration across complex enterprise environments. Interested in opportunities focused on: • ServiceNow Development • Jira Service Management (JSM) • ITSM Platform Engineering • Workflow Automation and Integrations Always open to connecting with professionals in the ITSM ecosystem. Feel free to reach out, would love to connect and share more about how I can contribute and add value.

Experience

1. is Systems Development Specialist

   State of Wisconsin

   Dec 2025 — Present

   Designed and configured ITSM modules including Incident, Service Request, and Change Management workflows in ServiceNow and Jira Service Management aligned with ITIL best practices. • Developed and maintained Service Catalog items, request types, dynamic forms, SLAs, approval workflows, and escalation rules. • Modeled and maintained CMDB and Assets structures, defining relationships between configuration items (CIs), services, and business units to support governance and reporting. • Built advanced automation rules for conditional routing, bulk request handling, field pre-population, and governance enforcement across multiple departments and service request workflows. • Integrated ITSM platforms with external systems (CMDB, identity systems, storage platforms, and internal applications) using REST APIs and webhooks, enabling automated data synchronization and real-time service management updates. • Wrote complex SQL queries to validate service data, support billing dashboards, and perform audit and compliance reporting. • Created technical documentation for workflows, integrations, data models, and automation logic to ensure long-term maintainability, knowledge transfer, and platform governance across enterprise ITSM teams and operational stakeholders. • Designed service request architectures and standardized workflow patterns to ensure consistent service delivery across projects.

Education

• University of Massachusetts Lowell

  Master's degree, Computer Science

• Gayatri Vidya Parishad College of Engineering (Autonomous)

  Bachelor's degree, Computer Science