Srikumar Swain
Team Leader Operations - Teleperformance India
- Role
- Team Leader Operations at TP
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Srikumar Swain
Team Management • Active listener. Outgoing personality. Problem-solving. • Adaptability. Computer skills. Multitasking. • Product knowledge. Organizational skills. • Strong team-building skills • Able to effectively assess operational inefficiencies • Exceptionally talented at devising appropriate goals • Good knowledge of measurable tasks • Competent in social, oral, and written communication • Teamwork, Adaptability. Creative Problem-Solving. Trustworthiness • Efficient Problem-Solving Skills. • Having problem-solving skills is entailed in the job description of a team leader. • Effective Communication Skills, People Management, Client Escalation and Management, managing attrition and Shrinkage, delegating tasks and setting deadlines. •Oversee day-to-day operation. • Monitor team performance and report on metrics on All KPIs. Motivate team members. • Discover training needs and provide coaching. • Consistently meet or exceed monthly/quarterly/annual goals. • Maintain a strong closing ratio. • Selected by managementto train new team members on client satisfaction, products and services,systems, and company policies and procedures.
Experience
Team Leader Operations
Feb 2023 — Present · Hyderabad, IN
Team Leader Operations
Education
NIIS Institute of Business Administration (IBA), Bhubaneswar
Master of Computer Applications - MCA, Computer Science
2017 — 2019
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