Srikanth Kalyankar
System Analyst @Tufts Medical Center
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WORK HISTORY
System Analyst @Tufts Medical Center
Boston, MA, US
EDUCATION
Trine University
Master's degree
ZPHS, Nagilla
High School
National Inter Open school, Vizag
PUC
Bharathiar University
Bachelor of Science - BS
ABOUT SRIKANTH KALYANKAR
As a Desktop Support Engineer, I provide Tier 1 and Tier 2 IT support for over 200 users in a hybrid environment, ensuring smooth day-to-day operations across hardware, software, and network systems. My role includes deploying and maintaining desktops, laptops, VoIP phones, and printers, as well as managing user accounts through Active Directory. I specialize in troubleshooting Office 365 tools like Outlook, Teams, and SharePoint, and resolving tickets efficiently using ServiceNow while meeting SLA targets. I also support secure remote access via VPN and handle regular system updates and patching to maintain compliance.
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