Srikanth Reddy
Operations Sr Manager with 18+ years of BPO experience | E-Commerce Sales | Client Relations | Customer Service | Business Development/Contingency Exp | Chat Bot AI Exp
- Role
- Senior Manager Business Operations at IntouchCX
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Srikanth Reddy
Senior Operations Manager | IntouchCXA dedicated and growth-driven professional with nearly two decades of experience at IntouchCX, beginning my journey as an agent in 2006 and steadily advancing to the role of Senior Operations Manager. I have successfully led large-scale teams and high-impact campaigns, primarily supporting US-based clients, with a strong focus on service delivery, sales, and operational excellence.Career Highlights:Awarded Best Operations Lead for Service Delivery in 2014 and 2018, recognizing consistent performance excellence and leadership.Successfully managed and scaled multiple campaigns, including:eCommerce (Pre & Post Sales)Technical SupportSpearheaded Chat Tool Development and AI Bot Integration, playing a key role in the deployment and enhancement of LivePerson/LiveEngage, supporting over 400+ agents.Global Exposure:Represented IntouchCX on three business visits to the United States for:Training & EnablementQuarterly Business Reviews (QBRs)Campaign Transitions and LaunchesOnsite training in Atlanta, Georgia, for advanced LivePerson chat tool deployment and AI bot configuration. Core Competencies:Operations & Service Delivery ManagementTeam Leadership & Performance OptimizationClient Relationship ManagementTransition & Deployment ManagementChat Tool Development & AI IntegrationSales Enablement & Process ImprovementI take immense pride in being a long-standing member of the IntouchCX family and contributing to its evolving success story through innovation, commitment, and leadership.
Experience
Senior Manager Business Operations
Aug 2025 — Present · Hyderabad, IN
Education
Vani High School
B.Sc Comp Sc. Osmania University, Computer Science
1997 — 2000
Osmania University
Bachelor's degree, Computer Science
1997 — 2000
Skills
- Service Delivery
- Team Management
- Troubleshooting
- Bpo
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